A single conflict can tear a team apart – but it can also make it stronger, if managed correctly.

This course helps employees understand why conflicts arise and how to turn them into opportunities for collaboration, innovation, and growth — instead of allowing them to escalate into damaged relationships, reduced productivity, and loss of motivation.
When employees learn to resolve disagreements constructively, the entire organization becomes more resilient, efficient, and adaptable to change.

After completing the course, employees will be able to:

• Identify types and causes of workplace conflicts

• Choose the appropriate response style for each situation

• Use communication skills to defuse tension

• Find solutions that satisfy all parties involved

• Contribute to a culture of open dialogue and teamwork